Your trusted Information Technology (IT) Managed Service Provider (MSP).
Providing reliable, scalable and secure IT services to small to medium business in South Australia since 2022.
About
Hausler IT Pty Ltd (ACN 698 996 244 and ABN 82 698 996 244) was established in 2022 to meet the growing need of small to medium businesses in South Australia for reliable and secure IT services.
Our mission is to be a premium IT Managed Service Provider (MSP) in South Australian which SMBs trust to manage and secure their IT infrastructure.
Our vision is to provide reliable, scalable and secure IT services to small to medium businesses which in the past was reserved for enterprises only.
Looking to partner with Hausler IT to manage your IT support or next project? Review our Services and Contact us for consulting.
Services
We provide the following IT services which we package into either support plans (monthly) or scoped projects (once off).
Networking
NextGen Firewall, Routing, Switching, WiFi, Internet, Virtual LAN (VLAN), Virtual Private Networks (VPN), Software Defined Wide Area Access (SD-WAN), High Availability (HA) and failover services.
Cloud
Microsoft 365 including Identity, Exchange, SharePoint, OneDrive, Teams and Compliance.
Microsoft Azure including Compute, Network, Storage, Security and Backups.
Voice
Microsoft 365 Voice (Direct Routing or Operator Connect), 3CX Private Branch Exchange (PBX), Session Initiation Protocol (SIP) trunks, Direct inward Dialing (DID) numbers and call flow design.
Endpoint
Microsoft 365 Intune Modern Device Management (MDM) of Windows 11 Business including centralised settings, policies, compliance, application deployment, patching and monitoring.
Server
Microsoft Windows Server Physical and Virtual (Hyper-V), Failover Cluster and Replication. Roles and services including Active Directory (ADDS), DHCP, DNS, File, Print, Web and Remote Desktop Services (RDS).
Security
Microsoft 365 including Conditional Access (CA) and Multifactor Authentication (MFA). Microsoft 365 Defender for Endpoint Business including NextGen Antivirus, Endpoint Detection and Response (EDR), Attack Surface Reduction (ASR) and Threat Vulnerability Management (TVM). DNS and Web Filtering.
Backup
Microsoft 365 Backup and Archive. Veeam Backup and Recovery. 3-2-1-0 backup strategy. Recovery Point Objective (RPO). Recovery Time Objective (RTO). Retention backup length. Disaster Recovery (DR).
Plans
Our support plans cover day to day IT support of existing staff and devices. Plans are packaged into basic, standard and premium tiers to allow you to select based your business requirements and budget with predicable monthly fees. Complete support plan details are included in our Managed Services Agreement (MSA) which is provided during consultation.
Support - Basic
Target Business:
Require basic IT support with minimal complexity, single site and cloud only. No extended business hours IT support. No monitoring of your IT infrastructure.
SLA Support Hours:
Monday-Friday 9AM-5PM (5x8)
SLA Response Time:
Best effort (all issues).
Support - Standard
Target Business:
Require standard IT support, multiple sites or hybrid on-premises and cloud environment. Require extended business support hours. Reactive monitoring on your IT infrastructure.
SLA Support Hours:
Monday-Friday 6AM-6PM (5x12)
SLA Response Time:
Within 8 business hours (critical issues).
Support - Premium
Target Business:
Rely heavily on IT support, want strategic oversight, scalability, and security best practices. Require extended support hours plus weekends. Proactive monitoring of IT infrastructure.
SLA Support Hours:
Monday-Sunday 6AM-6PM (7x12)
SLA Response Time:
Within 4 business hours (critical issues).
Note: Emergency after hours and public holiday (24x7x365) support available but costs are not included in plan.
Projects
Our projects are planned, scoped and quoted to meet your business requirements for Moves, Adds or Changes (MAC) not covered by the MSA IT support plans. Projects are quoted on basic, standard and premium model based on complexity. Once a project is complete your MSA support plan is updated to include the changes.
Project - Basic
Examples:
Upgrade of all computers in the office to new hardware or operating system.
Installation of new multifunction printers and print management system.
Replacement of existing WiFi access points.
Project - Standard
Examples:
Migration of email to Microsoft 365 Exchange and Outlook online.
Migration of documents to Microsoft 365 SharePoint and OneDrive online.
Deployment Microsoft 365 Backup or Archive.
Project - Premium
Examples:
Deployment of networking including Nextgen Firewall, VPN and SD-WAN.
Migration of on-premises servers to Microsoft Azure cloud.
Implement security or compliance including ACSC Essential 8.
Accounts
Existing Hausler IT client looking to contact our accounts team regarding an agreement, quote or invoice?
Call or email our accounts teams:
Phone: 1300 448 677
Email: accounts@hauslerit.com.au
Support
Existing Hausler IT client needing support or remote assistance?
Call or email to log a support ticket:
Phone: 1300 448 677
Email: support@hauslerit.com.au
When instructed by Hausler IT support team for remote assistance:
Enter the session ID provided by Hausler IT support.
Enter your name so Hausler IT support can identify you.
Verify Hausler IT support staff name to trust remote access.
Download and run the remote support software.
Support is provided in accordance with the Managed Service Agreement (MSA) between Hausler IT and the client. Hausler IT will advise, quote and invoice for any services not covered by the MSA support plan.
Contact
New client looking to partner with Hausler IT?
Submit the form below and we will contact you as soon as we can.
Existing Hausler IT client looking for accounts or support?
Please contact our Accounts or Support teams as we already have your details and agreement.
Phone: 1300 448 677
Email Accounts: accounts@hauslerit.com.au - Account enquiries including agreements, quotes and invoices.
Email Support: support@hauslerit.com.au - Support request ticket logging and response.